Physiotherapist, Network Quality

Our network is only as good as the care delivered inside it. As a Physiotherapist on the Network Quality team, you make sure the Allied Health Providers (AHPs) across 40+ clinics assess and treat to the same evidence-based standard, so the median wait we publish (27 weeks down to 4 weeks) reflects care that is genuinely safe.

You will spend your time close to real specialty assessments: reviewing care plans, coaching providers, and feeding what you learn back into our triage logic. This is a peer-to-peer role for a clinician who wants their judgement to shape a whole network, not one caseload.

What you'll do

• Review specialty assessments and care plans across the provider network for clinical quality, consistency, and correct use of instruments such as STarT-Back and the Oswestry Disability Index (ODI).
• Coach AHPs through difficult cases and onboard new providers so they reach our quality bar before they see patients.
• Audit a sample of triage decisions each month and document where the pathway is working and where it needs tightening.
• Flag patterns to the clinical and decision-support teams, helping refine the rules that triage 85% of patients off the specialist wait-list.
• Act as a clinical point of contact for providers who hit an edge case, so no patient stalls waiting for a second opinion.

What we're looking for

• A registered physiotherapist with an active licence in at least one Canadian province and 5+ years of musculoskeletal practice.
• Hands-on experience with outpatient specialty assessment and triage, ideally within an orthopaedic or chronic-pain population.
• Fluency with validated outcome measures and a habit of grounding decisions in evidence such as Stute 2018.
• Strong written communication; much of this role is clear, kind feedback to busy peers.
• Bonus: French-language proficiency, given Quebec is our home market, or prior quality-assurance or mentoring experience.

About CareChain

Most patients on a specialist wait-list do not need a specialist. We route each one through an AI-supported assessment led by an Allied Health Provider, so specialists see only the patients who need them and everyone else gets care faster. Our outcomes are audited and published: a median wait cut from 27 weeks to 4 weeks, with 85% of patients safely triaged off the list and 92% patient satisfaction.

We operate across 3 provincial health systems, 40+ clinics, and 2 academic centres, with 100% Canadian data residency. We are remote-friendly across Canada with hubs in Toronto and Montreal, and we offer health benefits from day one, equity for every full-time employee, and a vacation minimum we enforce.