Eliminate specialty wait-times at scale.
CareChain is a turnkey platform for health systems to deploy allied-health-led specialty assessment and triage across their network. In partnership with the McGill University Health Centre, we triaged 85% of spine patients off the orthopedic wait-list, bringing the median wait from 27 weeks to 4. Same evidence base, same model, ready to deploy in your region.
Your specialist wait-lists are a clinical and political liability.
Specialty wait-times in Canada have grown 200 to 500 percent since 1993, and the country ranks last among eleven peer nations for timely access. The leading cause is not specialist scarcity. It is over-referral without triage. Most patients on an orthopedic wait-list do not need a surgeon. They need an answer, and they need it before their condition becomes chronic.
What the spine pathway delivered at MUHC
85%
of spine patients triaged off the orthopedic wait-list
4 weeks
median time to assessment, down from 27 weeks
92%
patient satisfaction with the assessment
Why health systems deploy CareChain
A scalable, evidence-based way to address wait-lists without adding specialist capacity you do not have.
Scale triage to the providers you already have
Allied health providers embedded in your community (physiotherapists, occupational therapists and others) assess and triage at volume, supported by AI-backed clinical decision tools. Specialists see only the patients who need them.
Measurable outcomes, reviewed and published
Wait-times, satisfaction, chronicity risk (STarT-Back) and disability scores (ODI) are tracked and reported. The spine pathway has been studied and the results published, so the case for deployment holds up to clinical and procurement review.
Built to integrate, built to procure
Secure referrals and records, HL7 FHIR integration, eClaims, role-based access and Canadian data residency. A clear implementation timeline and a named legal entity make procurement straightforward.
What system leaders say
Hélène Bouchard
Regional program director
We watched the spine wait-list drop 85% in the first cohort, and the reporting was strong enough to take straight to the board.
One platform, every party in the path
The wait-list problem touches everyone in outpatient specialty care. CareChain connects them on one network.
Bring the model to your region.
Tell us the size of your wait-list and the specialties you want to address. We will walk you through what month one, three and six look like.
Talk to us